51m1eJYBLyL.jpeg

POLICIES AT ESSENCESDEC

At Essencesdec, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

SHIPPING AND DELIVERY

How We Do It

Q. What are the delivery charges?

A. Delivery charges may apply on certain products/services and would be communicated at the time of order processing.

Q. What are the estimated delivery times?
A. We deliver your order within 3-7 working days after dispatch. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 7-9 business days post-dispatch. Deliveries to very remote locations may take up to 10 business days or longer, depending on the location & geographical constraints.


Q. Is it possible to request to change the delivery address at any point in time once the order has been placed?

A. Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team at essencesdec@gmail.com as soon as
possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

Q. Product cannot be shipped to my area, why?
A. Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:- Whether our trusted delivery partner can deliver at your address. Legal Restrictions, if any, on shipping particular products to your location.
The availability of a reliable courier partner in your location.

 

RETURNS

Thanks for shopping at Essencesdec

If you are entirely not satisfied with your purchases, we are here to help.

Returns:

To be eligible for a return, the product must be unused and in the same condition that you received it.

The item must in the original packaging.

 The Items need to have a receipt or proof of purchase.

All refunds are processed into the original payment method. The refund process might take 5-7 days business days upon package arrival to our return department and reflect on the bank statement.

IMG_2879_edited.jpg